At Gileaz.com, we are committed to providing high-quality products and services to our valued customers. If you are not entirely satisfied with your purchase, we offer the following refund policy to address your concerns:
Refund Eligibility
Medication Quality Issues:
If you receive medication from us that is damaged, defective, or does not meet the prescribed specifications, you may be eligible for a refund or replacement. Please contact our customer support team within [insert number of days] days of receiving the product to report the issue.
Order Cancellation:
You can request a full refund if you cancel your order before it has been shipped. However, once your order has been dispatched, it is no longer eligible for cancellation or refund.
Incorrect or Incomplete Orders:
If you receive an order that is incorrect or incomplete (e.g., missing items), please contact our customer support team within [insert number of days] days of receiving the order. We will investigate the issue and may provide a refund or send the missing items.
Refund Process
To request a refund, please contact our customer support team at [insert customer support email or phone number]. You will need to provide the following information:
Your order number
A detailed description of the issue
Supporting documentation or images if applicable
Our customer support team will review your request and may request additional information or documentation to process your refund.
Once your refund request is approved, we will initiate the refund process. Refunds will be issued using the same payment method used for the original purchase.
Please allow 2 to 4 weeks for the refund to be processed and reflected in your account.
Non-Refundable Items
Shipping Fees:
Shipping fees are non-refundable unless there was an error on our part in delivering the order or if the product received is damaged or defective.
Prescription Medications:
For safety and regulatory reasons, prescription medications cannot be returned or refunded once they have been shipped, except in cases where they do not meet the prescribed specifications.
Contact Us
If you have any questions or concerns about our refund policy or need assistance with a refund request, please contact our customer support team at admin@gileaz.com
Changes to this Refund Policy
We reserve the right to make changes to this refund policy at any time. Any updates or revisions will be posted on our website with a revised effective date.
By making a purchase on Gileaz.com, you acknowledge and agree to the terms of this refund policy.