At gileaz.com, we strive to provide our customers with high-quality medications, syrups, solutions, tablets, injections, and medical devices to meet their healthcare needs.
However, we understand that there may be circumstances where you need to return a product or request a refund. Please read our refund policy carefully before making a purchase:
Returns and Refunds
We accept returns and issue refunds for the following reasons:
- You received a damaged, defective, or expired product.
- You received the wrong product or incorrect quantity.
- You experienced an allergic reaction or adverse side effects from the product.
Please note that we do not accept returns or issue refunds for the following reasons:
- You changed your mind or no longer need the product.
- You ordered the wrong product or incorrect quantity.
- You did not follow the instructions or dosage guidelines provided with the product.
- You opened the product or tampered with its packaging.
- You received a prescription product that has been dispensed.
Process for Returns and Refunds
If you received a damaged, defective, or expired product, or experienced an allergic reaction or adverse side effects from the product, please contact our customer support team within 24 hours of receiving the product.
We will investigate the issue and provide instructions on how to return the product and receive a refund or replacement.
If you received the wrong product or incorrect quantity, please contact our customer support team within 48 hours of receiving the product.
We will investigate the issue and provide instructions on how to return the product and receive a refund or replacement.
To request a refund, please provide the following information:
- Order number
- Product name
- Reason for the refund request
- Date of purchase
- Your name and contact information
Once we receive your refund request, we will investigate the issue and provide instructions on how to return the product and receive a refund.
Shipping Costs for Returns and Refunds
If you received a damaged, defective, or expired product, or experienced an allergic reaction or adverse side effects from the product, we will cover the cost of return shipping and issue a full refund or replacement.
If you received the wrong product or incorrect quantity, we will cover the cost of return shipping and issue a full refund or replacement.
If you requested a refund for other reasons not mentioned above, you will be responsible for the cost of return shipping. We will issue a refund once we receive the returned product in its original condition.
Refund Processing Time
Once we receive the returned product, we will inspect it and process the refund within 7-10 business days. The refund will be issued to the original payment method used to make the purchase.
If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are committed to providing excellent customer service and will do our best to resolve any issues you may have.